Delete your NexRival account

Last updated: 30 October 2026

You can ask Quup Studio to delete your NexRival account and the data linked to it at any time. You do not need to give a reason.

How to request deletion

1. Find your player ID in the game's Settings, or your username at the top of the home screen. If you cannot open the game, tell us your username if you know it and when you last played.
2. E-mail support@quup.app with the subject "Delete my account" and your player ID or username.
3. We may ask a question to confirm that the account is yours. We never ask for your password.
4. We delete your account within 30 days and confirm by e-mail.

What we delete

• Your game account, player ID and username.
• Your progress, such as coins, XP, level, trophies and statistics.
• Your leaderboard entries.
• Your profile, friends, group memberships and the messages you sent, when these features are available.

What we keep

• Match records that also belong to other players stay in their match history in anonymised form. Your name is replaced with "Deleted player" and the record no longer identifies you.
• Some information may be kept for a limited time where the law requires it or to prevent fraud, for example purchase records.

Data on your device

Deleting your account does not remove the game from your phone. To remove local data too, uninstall NexRival or clear its app data in your phone's settings.

Questions

E-mail support@quup.app. More details: Privacy Policy.